We know you have questions. We 've compiled some quick answers here.

1How to get a free trial?

PlanMill offers a 14-day free trial, which is easy to activate. Just select a product, click "Try 14 days" and fill in your contact details. We will contact you for details and set you up in 1-2 business days.

After a successful trial period you can continue using the same PlanMill environment for production use.

To begin your trial using Desktop or Mobile device, simply go to the url sent to you in the activation email and sign in with the provided username and password.

The quickest way to grasp the features of PlanMill is through a live demo. If you need assistance, please contact us, we are happy to help.

2Cloud or on-premise installation?

PlanMill Cloud — Our IT environment
PlanMill Cloud customers receive all the benefits of hosted applications including regular upgrades and maintenance with the added flexibility to migrate from a hosted service to an On-Premise solution any time. With PlanMill Cloud, we can get you up and running very quickly.

PlanMill On-Premise — Your IT environment
For customers who would like to have all their PlanMill information managed by IT managers behind their own firewall, we offer PlanMill On-Premise - a deployment option that requires our team to install the system to your servers.

3How can data be transferred to another system?

Users can transfer data from list views and reports by “Export to” function. Report data can also be transferred as CSV files with chosen column separator.

It is also possible to order PlanMill Return Your Data Pack -service or use our available integrations.

4Which options PlanMill provides for user authentication?

Customer is in responsible for activating and inactivating the users, choosing the right role for user and ensuring, that there’s a valid email address (or other methods) in user’s settings for returning forgotten password.

Connection between browser and PlanMill is always created using SSL/TLS secured HTTPS connection.

PlanMill supports four different ways to authenticate. The default is username or email saved in user’s settings and password.

You can choose authentication service or IP based restrictions as add-on:

  • Google oAuth, where user authenticates with Google mail using Google’s authentication service.
  • LDAPS, where user authenticates to company’s own LDAP service (e.g. AD) using secured connection.
  • IP-based Restriction Setup Pack: For customers, who need special information security, it is possible to restrict the IP addresses allowed in the system.
  • 5How are backups dealt in PlanMill?

    We take care of databases and attachments automatically with backups and attachments in Cloud service. Users don’t have to create their own backups either handle any physical backups.

    Daily backup copy contains all changes made during the day and full backup is taken every Saturday. Additionally the information in database server is continuously mirrored to another server, which is physically located in different data center.

    The database is up to date in daily changes at least for six (6) days. The data is mirrored with application servers, ensuring that the attachment and invoicing documents are always in real time in two different servers.

    PlanMill Return Your Data Pack is for ensuring your data regularly or just once:

    PlanMill can provide the customer with data and attachments as a single case or regularly repeated in one specific day per month. Check more info in service description.

    6Where is the system’s data physically located?

    The servers reserved for PlanMill Cloud service are hosted by reliable data center and cloud service provider DataCenter Finland, which is located in Finland.

    7How are the updates in PlanMill handled?

    We publish minor changes, orders, fixes and additional features from every 1 to 3 weeks, and larger updates from every 6 to 12 weeks. Updates are aimed to be done without service break. When PlanMill is updated, we ensure that customisations won’t break because of the update.

    8How are access rights handled in PlanMill?

    Access rights are defined by user roles. Permissions for roles can be easily customized.

    Users gain their access rights from the user role they are using.
    9Which integrations are available?

    Users can for example export data to Excel. It is also possible for users to import some of their own data.

    Add-ons for importing and exporting data:

    PlanMill offers a lot of interfaces for transferring data.

    Depending on user’s system and needs, e.g. customers, projects, products, invoices, accounting information, reported hours and absences.

    There’s available interfaces to finance systems via PlanMill Finance Connector:

  • eFina
  • Microsoft Dynamics NAV (Finvoice + SFTP)
  • Netvisor
  • Netsuite
  • Procountor
  • Talenom
  • Tikon
  • Wintime
  • Factoring for Danske & Nordea
  • E-invoice Sender

  • More information about add-ons.
    10Which interfaces PlanMill offers for customized integrations?

    PlanMill Open API is a REST interface, which allows to create, change, delete or get data between PlanMill and another system. Using REST requires programming skills from customer or from third party. Details can be seen here.

    Files can be exported from PlanMill as e.g. CSV or XML files, for a backup or to another system.

    Files can be exported manually by the user in PlanMill UI or automatically transferred to customer’s servers using e.g. SFTP service.

    File transfers are always customer specific, ask for a work estimate. If files are transferred to another system which we do not yet have an integration, we will need to see the interface description of the system in order to give a quote and feasibility assessment.

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