Questions & Answers

We know you have questions. We 've compiled some quick answers here.

How can I get my PlanMill system up and running?

A 10-question “PlanMill Scope Points” assess how to get your system up and running with all the bells and whistles you require. With the scope points, we´ll recommend the most suitable deployment model: PlanMill Quick Start — “Default features make life easy; we love reading user guides.” PlanMill Continuous Improvement — “One user story at a time and […]

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How can data be transferred to another system?

Users can transfer data from list views and reports by “Export to” function. Report data can also be transferred as CSV files with chosen column separator. It is also possible to order PlanMill Return Your Data Pack -service or use our available integrations.

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Which options PlanMill provides for user authentication?

Customer is in responsible for activating and inactivating the users, choosing the right role for user and ensuring, that there’s a valid email address (or other methods) in user’s settings for returning forgotten password. Connection between browser and PlanMill is always created using SSL/TLS secured HTTPS connection. PlanMill supports four different ways to authenticate. The […]

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How are backups dealt in PlanMill?

We take care of databases and attachments automatically with backups and attachments in Cloud service. Users don’t have to create their own backups either handle any physical backups. Daily backup copy contains all changes made during the day and full backup is taken every Saturday. Additionally the information in database server is continuously mirrored to […]

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Where is the system’s data physically located?

The servers reserved for PlanMill Cloud service are hosted by Javerdel Oy. These servers are located in Javerdel’s reliable and safe data centers with high speed access. Javerdel’s safe data centers are located in Finland (European Union).

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How are the updates in PlanMill handled?

Cloud customers get always the most up to date version of PlanMill! We publish minor changes, orders, fixes and additional features from every 1 to 3 weeks, and larger updates from every 6 to 12 weeks. Updates are aimed to be done without service break. When PlanMill is updated, we ensure that customisations won’t break […]

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How are access rights handled in PlanMill?

Access rights are defined by user roles. Permissions for roles can be easily customized. Users gain their access rights from the user role they are using.

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Which integrations are available?

Users can for example export data to Excel. It is also possible for users to import some of their own data. Add-ons for importing and exporting data: PlanMill offers a lot of interfaces for transferring data. Depending on user’s system and needs, e.g. customers, projects, products, invoices, accounting information, reported hours and absences. There’s available interfaces […]

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Which interfaces PlanMill offers for customized integrations?

PlanMill Open API is a REST interface, which allows to create, change, delete or get data between PlanMill and another system. Using REST requires programming skills from customer or from third party. Details can be seen here. Files can be exported from PlanMill as e.g. CSV or XML files, for a backup or to another system. […]

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Cloud or on-premise installation?

PlanMill Cloud — Our IT environment PlanMill Cloud customers receive all the benefits of hosted applications including regular upgrades and maintenance with the added flexibility to migrate from a hosted service to an On-Premise solution any time. With PlanMill Cloud, we can get you up and running very quickly. PlanMill On-Premise — Your IT environment For customers […]

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Do you have a discount policy?

If you have more than 25 users, please contact our sales and ask for a quote.

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How to get a free trial?

PlanMill offers a 30-day free that is easily activated. Just select a product, click “Try now” and fill in your contact details. We will contact you for details and set you up in 1-2 business days. After a successful trial period you can continue using the same PlanMill environment for production use. To begin your […]

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Which is the right product for us?

PlanMill ERP All-in-one solution for professional service business Our ERP is specially built to focus on professional services (either hourly-rated or fixed-price services). “Flagship” product, which is used by most of our customers in SME sector. Includes all available modules of PlanMill except Absences and Appraisals. Integrations available for several Financial Connectors and e-invoicing solutions […]

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