Press release January 10, 2008 - PlanMill Ltd has delivered to NetOne Oy a fully browser-based PSA (Professional Services Automation) solution for networked business environment. The PlanMill PSA solution, which supports real-time operation, is in a key position in managing NetOne's growth strategy. The service is provided as Software as a Service (SaaS).
A PSA solution replaces the difficult, individual information systems in service companies
With the new integrated PSA solution, NetOne will improve the processes related to customer relationship management and development, monitoring of work hours and costs, monitoring of support requests, sales orders and projects, and invoicing. The company will use the real-time PSA system to strive for its goal of making the planning, monitoring and management of the entire service business clearer and faster. NetOne will use the PlanMill PSA system to replace a number of individual information systems, such as Microsoft CRM, Excel, and Severa PSA.
The CEO of NetOne, Sirpa Stenbäck says that their quickly growing company was looking for a suitable system for a long time.
- We were hoping to find a system that would be suitable both for development of demanding customer relationships and for managing consulting and delivery projects and that would cover all of the main processes of our business. Additionally, it had to be a centralized and cost-effective Software as a Service (SaaS), says Stenbäck.
PSA solution that grows with the company
The company also wanted to ensure that the selected PSA solution can be expanded as needed and will thus fulfill the demands of a networked business environment also in the future.
- We wanted an agile system. Additionally, we were hoping for fast and easy implementation and cost-effective integration with the outsourced financial management system. We also demanded that the system must adapt to the changing needs and must suit us also three years from now, explains Sirpa Stenbäck about the choice.
In a short time, PlanMill Ltd has become one of the leading providers of PSA solutions in
Finland among the organizations providing software and consulting services on the ICT field.
- The cooperation with NetOne further strengthens our position as a leading provider of PSA solutions for growth-oriented service businesses, says Thomas Hood, the CEO of PlanMill Ltd.
Additional information:
CEO Thomas Hood, PlanMill Ltd
Tel. +358-40-558 5138 or thomas.hood@planmill.com
CEO Sirpa Stenbäck, NetOne Oy
Tel. +358-40-414 8214 or sirpa.stenback@netone.fi
PlanMill in brief
PlanMill Ltd develops and delivers real-time, browser-based Professional Services Automation (PSA) solutions for project and service business both as On-Demand (SaaS = Software as a Service) and On-Premise solutions. Browser-based PSA solutions by PlanMill help to improve the control of customer relationships, projects and business processes, which in turn improves the customer companies' productivity and profitability. PlanMill solutions have been deployed to more than 70 leading service companies and IT and R&D divisions of companies in more than 20 countries.
Additional information: www.planmill.com
NetOne in brief
NetOne Oy is a service company specialized in communications solutions. It offers its customers the fastest customer service in Finland and expertise that provides added value. We are Finland's only provider of the comprehensive Easy-IT solution: hardware solution, support service, communications solutions and voice services. We operate nationally with an organization of 40 people. We ensure the quality of our operation by personnel training and by having the best principals in the market.
Additional information: www.netone.fi
This is a translation of the original Finnish release. In case the translation differs in meaning from the Finnish version, the Finnish version takes precedence.
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